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Shipping & Returns

Shipping Costs

International shipping costs are included in the price of most items in the catalog (unless otherwise specified within the item page). All items are shipped via DHL Global Mail (which is equivalent to most postal companies' "International Airmail") and does not include tracking. Optional tracking and faster shipping methods are available, but should be arranged via e-mail before placing your order.

Although shipping costs are included, any local customs or import duty and taxes are the responsibility of the receiver. Please consult your local customs office to determine what import fees might apply, if any.

Custom-Made Props

Magnoli Props is dedicated to maintaining total customer satisfaction to the maximum possible standards. Should there be an inadvertent error made on our part, we will do all the necessary adjustments and/or replacements and reship the order to the client, totally free of charge. If the client has inadvertantly sent us incorrect information, we may be able to correct the item(s), but this is not guaranteed. In any case, shipping back to us is the responsibility of the customer, while return shipping will be covered by us.

Returns & Exchanges

No custom-made prop purchased from Magnoli Props may be returned for any reason other than error on the part of Magnoli Props. Since these items are entirely made-to-order, we cannot resell them to other customers, so please be certain of your order before sending payment.

All other items can be returned if the customer is not entirely satisfied with their purchase. All returns must be organized via e-mail before sending back. Return shipping is the responsibility of the customer and will not be refunded. Upon receipt of returned merchandise, a full refund will be rewarded less a 10% restocking fee.

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