Shipping & Returns
Shipping & Returns

Shipping Costs and Time

These items are shipped from New Zealand and can either be shipped via Regular mail (NZ Post) or via Express (DHL express). Shipping price varies depending on the method you select and the country you live.

 See table below for more information about our in stock item shipping:

Regular (Airmail) Tracking Time Frame $ USD Updates & Notes
New Zealand, Australia, Fiji Yes 3-12 Days $5

NZ customers will be charged GST at sale

Australia: Expect VAT charges. Courier will contact you if there are any. 

China, Japan, S. Korea, Singapore, Thailand, Malaysia Yes 2-4 weeks $8  
USA, Canada Yes 2-5 weeks $10
  • Packages may be delayed due to changing Covid restrictions.
  • Expect possible VAT/ Custom charges depending on US state you reside in. 
Mexico and S America, Central America No 3-7 weeks $16
  • Due to Covid causing ongoing problems and delays we are temporarily no longer offering regular shipping to these location

Europe & UK

(France, Italy, Germany,
Denmark, Sweden, Norway, Netherlands, Belgium, Slovenia, Czech Republic, Spain, Portugal, Greece)

Yes 2-5 weeks $10
  • There may be some unexpected delays due to Covid-19 
  •  Expect VAT charges. Courier will contact you if there are any. 
  • No regular shipping option to Slovenia due to ongoing shipping problems to that location. 
Rest of Europe No/ Yes (Email to check) 3-7 weeks $10
  •  Expect VAT charges. Courier will contact you if there are any. 
Rest of the World No (Email to check) 4-7 weeks $16
  • Due to Covid causing ongoing problems and delays we are temporarily no longer offering regular shipping to these location

 

Express Courier Tracking Time Frame $ USD Updates & Notes
New Zealand, Australia, Fiji Yes 1-5 days $16
  • NZ Customers are charged GST on sale.
  • Australia: Expect VAT/ custom charges. DHL will contact you if any. 
China, Japan, S. Korea, Singapore, Malaysia Thailand, India Yes 3-7 days $22  
USA, Canada, Yes 4-7 days $24
  • Expect possible VAT/ Custom charges depending on US state you reside in. 
Mexico, S America, Central America Yes 6-12 days $34
  • Expect VAT/ custom charges. DHL will contact you if any. 
  • Due to ongoing problems with sending to South American countries (Brazil, Chile) we would prefer if you could give us an address to another country (USA).  

Europe & UK

(France, Italy, Germany,
Denmark, Sweden, Norway, Netherlands, Belgium, Slovenia, Czech Republic, Spain, Portugal, Greece)

Yes 4-8 days $26
  • There may be some unexpected delays due to Covid-19 
  • Expect VAT/ custom charges. DHL will contact you if any. 
Rest of Europe Yes 5-10 days $26
  • There may be some unexpected delays due to Covid-19 
  • Expect VAT/ custom charges. DHL will contact you if any. 
Rest of the World Yes 6-12 days $36
  • There may be some unexpected delays due to Covid-19
  • Expect VAT/ custom charges. DHL will contact you if any. 


Please note, any local customs or import duty and taxes are the responsibility of the receiver. Please consult your local customs office to determine what import fees might apply, if any. For more information see VAT & Import Taxation.

We provide tracking numbers at time of shipping, so it is the responsibility of the customer to ensure receipt of packages. If a package, for any reason, is not deliverable, we will not be held liable for delays, return shipping charges or abandoning (or destruction) of packages by the local courier or postal company.

CORRECT POSTAL ADDRESS

Please ensure that your address on your order is your current address. If the address is incorrect we cannot return this as courier return costs and duty charges are usually more expensive that the items itself. The package will be destroyed and we will not be held liable. 

If you update your address on your profile, while waiting for your order to be completed, it is very important to let us know via email that you have updated your address. If not it will be sent to the original address, and we will not be held liable if the package gets destroyed.  


Custom-Made Props

Magnoli Props is dedicated to maintaining total customer satisfaction to the maximum possible standards. Should there be an inadvertent error made on our part, we will do all the necessary adjustments and/or replacements and reship the order to the client, totally free of charge. If the client has inadvertantly sent us incorrect information, we may be able to correct the item(s), but this is not guaranteed. In any case, shipping back to us is the responsibility of the customer, while return shipping will be covered by us.

Returns & Exchanges

No custom-made prop purchased from Magnoli Props may be returned for any reason other than error on the part of Magnoli Props. Since these items are entirely made-to-order, we cannot resell them to other customers, so please be certain of your order before sending payment. If your item is lost/stolen in transit please contact us and your order will be remade for you. 

All other items can be returned if the customer is not entirely satisfied with their purchase within 1 month of receiving the product. All returns must be organized via e-mail before sending back. Return shipping is the responsibility of the customer and will not be refunded. Upon receipt of returned merchandise, a full refund will be rewarded less shipping charges and any bank or transactional fees.

Orders Made By Mistake

Please note that any orders made by mistake (whether a duplicate order, incorrectly purchased item or an item that does not ship to your country as indicated on our website) is the responsibility of the customer. These orders can be cancelled for a refund before the order is processed. In this case, a refund will be issued, less any bank or transactional fees (which could be up to 5% of the total order cost.