Shipping & Returns
Shipping & Returns

Shipping Costs and Time

These items are shipped from New Zealand and depending on your location can  be shipped via Standard shipping (NZ Post), Priority Shipping (Aramex) or via Express (DHL Express). Shipping price varies depending on the method you select and the country you live. Not all shipping methods are offered to every country.

 See table below for more information about our in stock item shipping:

Standard Shipping

Tracking Time Frame $ USD Updates & Notes
New Zealand (FREE Shipping) Yes 1-5 Days $0 NZ customers will be charged GST at sale
Australia Yes 6-12 Days $6

Australia: Expect VAT charges. Courier will contact you if there are any. 

Package can also be tracked via Aus Post when it arrives in country

China, Japan, S. Korea, Singapore, Thailand, Malaysia Yes 3-6 weeks $12 Package can also be tracked via local postal service when it arrives in country. 
USA, Canada Yes 3-5 weeks $14

Expect VAT or Custom charges to Canada.

Package can also be tracked via local postal service (USPS or Canada Post) when it arrives in country. 

S America, Central America --- --- ---

 No Longer offering this service.

Europe & UK

(France, Italy, Germany,
Denmark, Sweden, Norway, Netherlands, Belgium, Czech Republic, Spain, Portugal, Greece)

Yes 3-5 weeks $14

 

Expect VAT charges. Courier will contact you if there are any. 

Ireland may take 2-4 weeks longer than expected.

Package can also be tracked via local postal service when it arrives in country. 

Rest of Europe No/ Yes (Email to check) 3-7 weeks $14

Expect VAT charges. Courier will contact you if there are any. 

We CANNOT ship to Ukraine and Belarus & Russia 

Rest of the World --- --- ---

NO Longer offering this service 

 

 

Priority Shipping Tracking

Time

Frame

$

USD

Update and Notes
China, S. Korea, Singapore, Thailand, Malaysia, Philippines Yes

10-18 Days

$18  
Middle East, Isreal, Egypt, Brunie, Pakistan Yes 10-18 Days $18 Only Shipping option for these countries
USA, Canada, Croatia, Denmark, Spain,  Yes 12-20 Days $25 Expect VAT charges in European countries. Courier will contact you if there are any. 
France, German, Netherlands, Belgium UK, South Africa Yes 12-20 days $22 Expect VAT charges in European countries. Courier will contact you if there are any.
Norway, Sweden Slovenia Yes 12-20 Days $28 Expect VAT charges in European countries. Courier will contact you if there are any. 
South America & Russia Yes 14-22 Days $44 Expect VAT charges in South America
Rest of the World -- -- -- We DO NOT offer this service

 

Express Shipping Tracking Time Frame $ USD Updates & Notes
 Australia, Fiji Yes 2-6 days $15

Australia: Expect VAT/ custom charges. DHL will contact you if any. 

China, Japan, S. Korea, Singapore, Malaysia Thailand, India Yes 5-9 days $26 India: Expect custom charges. DHL will contact you if any. 
USA, Canada Yes 5-9 days $32

Note: Canada Express is not shown at checkout. We can ship to Canada via Express, but there are very high custom and courier admin fees which have caused problems recently. We recommend ordering with Priority or Standard to Canada. If you do wish to ship express please contact us. 

Central America & South America Yes 7-15 days $50

Expect VAT/ custom charges. DHL will contact you if any. 

We no longer ship Express to South America. 

Europe, UK & Mexico, Philippines

Yes 6-12 days $35 Expect VAT/ custom charges. DHL will contact you if any. 

We CANNOT ship to Ukraine and Belarus. 

Note: France & UK Express are not shown at checkout. We can ship to France & UK via Express, but there are very high custom and courier admin fees which have caused problems recently. We recommend ordering with Priority or Standard to France & UK. If you do wish to ship express please contact us. 

Rest of the World Yes 7-15 days $50

Expect VAT/ custom charges. DHL will contact you if any. 


Please note, any local customs or import duty and taxes are the responsibility of the receiver. Please consult your local customs office to determine what import fees might apply, if any. For more information see VAT & Import Taxation.

We provide tracking numbers at time of shipping, so it is the responsibility of the customer to ensure receipt of packages. If a package, for any reason, is not deliverable, we will not be held liable for delays, return shipping charges or abandoning (or destruction) of packages by the local courier or postal company.

CORRECT POSTAL ADDRESS

Please ensure that your address on your order is your current address. If the address is incorrect we cannot return this as courier return costs and duty charges are usually more expensive that the items itself. The package will be destroyed and we will not be held liable. 

If you update your address on your profile, while waiting for your order to be completed, it is very important to let us know via email that you have updated your address. If not it will be sent to the original address, and we will not be held liable if the package gets destroyed.  


Custom-Made Props

Magnoli Props is dedicated to maintaining total customer satisfaction to the maximum possible standards. Should there be an inadvertent error made on our part, we will do all the necessary adjustments and/or replacements and reship the order to the client, totally free of charge. If the client has inadvertantly sent us incorrect information, we may be able to correct the item(s), but this is not guaranteed. In any case, shipping back to us is the responsibility of the customer, while return shipping will be covered by us.

Returns & Exchanges

No custom-made prop purchased from Magnoli Props may be returned for any reason other than error on the part of Magnoli Props. Since these items are entirely made-to-order, we cannot resell them to other customers, so please be certain of your order before sending payment. If your item is lost/stolen in transit please contact us and your order will be remade for you. 

All other items can be returned if the customer is not entirely satisfied with their purchase. All returns must be organized via e-mail before sending back. Returns will not be accepted if they are requested after 20 days of the customer receiving the item. Return shipping is the responsibility of the customer and will not be reimbursed (unless the error was ours). If the client does not ship the return within 30 days of receiving the item, it will NOT be refunded.  Upon receipt of returned merchandise, a full refund will be rewarded less our shipping cost and any bank or transactional fees (5%).

Orders Made By Mistake

Please note that any orders made by mistake (whether a duplicate order, incorrectly purchased item or an item that does not ship to your country as indicated on our website) is the responsibility of the customer. These orders can be cancelled for a refund before the order is processed. In this case, a refund will be issued, less any bank or transactional fees (which could be up to 5% of the total order cost.